Frequently Asked Questions

Q: Where are you located?

A: We have eight convenient office locations in Exton, Havertown, King of Prussia, North Wales, Philadelphia, Sinking Spring, Springfield and West Chester. Please click on the location for the address and directions.

Q: Do you have evening and/or weekend hours?

A: Yes. Many of our therapists offer appointments in the evening with select office locations offering Saturday and Sunday availability. Please contact our intake department directly to discuss further 610-544-2110 x2.

Q: Do you take insurance?

A: We accept most insurance plans including:

Aetna
Independence Administrators
Allied Trade
Keystone HMO
AmeriHealth
Magellan Behavioral Health
AmeriHealth Administrators
Medicare (but not if Medicaid is your secondary)
Berkshire Health Partners (Sinking Spring only)
Penn Behavioral Health

BlueCross & BlueShield
Personal Choice
Capital Blue Cross (Sinking Spring only)
Quest Behavioral Health (Sinking Spring only)
Total Care Network
Health and Welfare
United Behavioral Health
Highmark
United Healthcare (most plans based on mental health benefit carve out)

Q: How do I know which therapist will be right for me?

A: Upon receiving your call our intake coordinator will obtain both demographic and clinical information in relation to your reasons for seeking treatment. Our intake coordinator will then match you with an experienced therapist who is best suited to meet your needs.

Q: What happens at the first session?

A: At the first appointment, please arrive at least 15 minutes prior to your initial session to complete necessary paperwork. Your therapist will conduct a thorough assessment that includes discussing your current situation, concerns, collecting background history, and exploring what you are hoping to accomplish by engaging in therapy. Both you and your therapist will collaborate to establish treatment goals.

Q: What if I need medication?

A: Springfield Psychological offers psychiatric services and medication management to all ages. Our psychiatrists or psychiatric nurse practitioners will work closely with you and your therapist to determine the best treatment approach. Please note that you must be in current treatment with a Springfield Psychological clinician to access psychiatric services.