PA: (610) 544-2110 | NJ: (609) 594-4900 | DE: (302) 268-6105

Frequently Asked Questions

Q: Where are you located?

A: We have twelve convenient office locations in three states. In Wilmington, Delaware; in Toms River and Phillipsburg, New Jersey and in Pennsylvania, Exton, HavertownKing of PrussiaNorth WalesPhiladelphia,  SpringfieldTrevoseWest Chester and Wyomissing. Please click on the location for the address and directions.

Q: Do you have evening and/or weekend hours?

A: Yes. Many of our therapists offer appointments in the evening with select office locations offering Saturday and Sunday availability. Please contact our intake department directly to discuss further 610-544-2110 x1.

Q: Do you take insurance?

A: We accept most insurance plans including:
  • Aetna
  • Independence Administrators
  • Allied Trade
  • Keystone HMO
  • AmeriHealth
  • Magellan Behavioral Health
  • AmeriHealth Administrators
  • Medicare (but not if Medicaid is your secondary)
  • Blue Cross and Blue Shield
  • Personal Choice
  • Quest Behavioral Health
  • Highmark
  • United Behavioral Health
  • Optum
  • Highmark Blue Cross and Blue Shield
  • United Healthcare (most plans based on mental health benefit carve out)

Q: What happens at the first session?

A: For an in-person session, arrive early to complete any necessary documentation. For a virtual session, complete the consent for treatment form and email prior to the session time.  Log on at the time of your session and y­our provider will admit you to the session.

Q: What if I need medication?

A: Springfield Behavioral of Pennsylvania offers psychiatric services and medication management to all ages. Our psychiatrists or psychiatric nurse practitioners will work closely with you and your therapist to determine the best treatment approach. Please note that you must be in current treatment with a Springfield Psychological clinician to access psychiatric services.

On January 23rd, our current electronic health system will transition to a new and advanced system to better serve you: Athena. Prior to the transition date, you will be sent a registration link to create a new patient account in Athena. If you have any immediate questions or concerns, please do not hesitate to contact your therapist, or call our office to speak to a staff member.